Something not working?
Write to us and a person reads it. Include what you were doing and what happened instead, and we can usually sort it out in one reply.
For a bug, the most useful things to include are: what you captured, what you expected, what you got, and roughly when. If a specific note is wrong, its link helps most of all.
A capture is stuck on pending
Captures process in the background, and a long video or a two-hour recording genuinely takes a while. If something has sat unprocessed for more than about fifteen minutes, that is not normal — send us the note and we will look at what the worker did with it.
The note went into the wrong bucket
Open the note and change its bucket; the correction sticks. If it keeps happening for a particular bucket, the bucket’s description is usually the lever — it is what the AI matches against, so making it more specific about what does and does not belong fixes the routing more reliably than moving notes one at a time.
A recording stopped early
In a browser, recording ends when the phone locks or another app takes the microphone — the operating system suspends capture and there is no way around it from a web page. Whatever was captured up to that point is still uploaded and processed, so you should have a partial note rather than nothing.
Keeping the screen awake while recording avoids it. We are moving recording to a native background service to remove the limitation.
I want my data out
Settings → Export builds a complete archive in JSON and Markdown. No plan restriction — export is free on every tier, including Free, because holding your notes hostage would be a poor way to earn a subscription.
I want my account gone
Settings → Delete account removes everything immediately. If you cannot sign in, use the deletion request page. Export first if you want a copy — after deletion there is nothing to recover.
Billing, plans and limits
Every limit is published on the pricing page. If you subscribed through an app store, cancellations and refunds go through that store’s subscription settings rather than us. If a capture failed, it does not count against your quota — that is the rule, and if you think you were charged for our failure, tell us and we will fix it.
Reporting a security problem
Email us before disclosing publicly. We will confirm receipt, keep you updated, and credit you if you would like.
Other pages
- Privacy policy — what we hold and who processes it.
- Terms of service — the agreement itself.
- Pricing — every plan limit, published.